We offer free returns for clothing purchases over $150.00. Items in unworn, new condition with tags attached. Please return within 14 days of your receipt of order for exchange, refund or store credit. Please note, there are NO refunds for sale items. You may however exchange or opt for store credit. Final sale items are not eligible for returns or exchanges. Curator reserves the right to refuse the right to deny any return if it does not meet our policy requirements.
If you would like to exchange or return items, use our Return Portal.
Please ensure the item(s) returned are in unworn, perfect condition.
Expect to hear from us on or before 3 days after receiving your return at our warehouse. Returns and exchanges will be processed 48 hours after receiving the return. Any questions please email firstname.lastname@example.org
There are NO refunds on sale items. You may however exchange sizes or opt for store credit. Final sale items are not eligible for returns or exchanges.
We are happy to make return arrangements for any item received as a gift. We can issue store credit that you can shop with once you set up an account on our site. Unfortunately we cannot refund gifts to anyone but the original purchaser.
Once your order is shipped, you will receive an automated email containing tracking information. Please make sure that your order is shipping to a secure location, as once packages have been shipped and delivered to the correct address we cannot be responsible for lost or stolen packages. If your package is lost in transit, please reach out to email@example.com. Please note we cannot replace goods that show successfully delivered to your inputted address. We will help work with a carrier if a package goes into the Bermuda triangle and cannot be located.
Please note that our default shipper is USPS. Signature is not required. If you have special circumstances at your location please include this in your note. We are able to require signatures and ship Fedex when needed. Free shipping on orders of $100 qualifies you for ground shipping on USPS in the USA. Free shipping does NOT apply to international orders. If you need to expediate an order additional shipping will be charged.
If you need same day local shipping we partner with Postmates and can arrange local delivery. Send an email to firstname.lastname@example.org
USPS Priority Mail – All weights and sizes delivers 1-3 days after processing
USPS First Class Mail – Up to 13 oz delivers 1-3 days after processing
FEDEX Home Delivery – All weights and sizes delivers up to 5 days after processing
In-Store Pick Up
We love this option! Pick up at 1173 Valencia St in San Francisco. Please note this selection could delay the package by 24 hours.
We use USPS & DHL to ship internationally. We charge a flat rate of $35.00. We are not responsible for customer or duties assigned upon arrival. We do not pay return shipping on international orders and customs and duties are non refundable.
Canadian orders are not flat rate and will process at checkout.