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Customer Care

RETURN POLICY

We want you to love your purchase, so we are happy to return or exchange any unworn, unwashed or defective merchandise within 14 days from delivery date. All items that are returned for an exchange or refund must be unworn and in perfect condition.

• If you choose to exchange or return for store credit, a pre-paid return label will be provided to you for free!

• If you return for a refund, the cost of the label to return items will be deducted from your refund.

• If your return total is over $500, a 5% restocking fee will be deducted from your refund or store credit.

Please note, there are NO refunds for sale items. You may however exchange or opt for store credit. Final sale items are not eligible for returns or exchanges. Curator reserves the right to refuse or deny any return if it does not meet our policy requirements.

If you would like to exchange or return items, use our Return Portal.

Please ensure the item(s) returned are in unworn, perfect condition.

Once your item is received, your return will be processed within 5 business days and you'll hear from us via email then. Any questions please email info@curatorsf.com.

Gift Returns - We are happy to make return arrangements for any item received as a gift. We can issue store credit that you can shop with once we receive the return. Unfortunately, we cannot refund gifts to anyone but the original purchaser.

DISCOUNT CODES

Items purchased with a discount code are eligible for returns as stated above. If the discount is 25% or more - the items are eligible for exchange or store credit only. Discounts and coupon codes will only be honored while the code is valid. If you placed an order before a coupon code was announced or after a coupon code expired, you are not eligible for the discount. Discount codes cannot be combined, only one discount code can be used per order. 

INVENTORY

Each order is subject to product availability. We’ve watched many inventory management webinars and put forth our best efforts not to oversell, but it can happen. In the event that your product is sold out we will notify you immediately. Customer service will work with you on a refund or substitution.

SALES TAX

Orders being shipped to addresses within California are charged 8.5% sales tax. 

GIFTS

For items that will be shipped to a different address (for gifts, etc,) please specify the new shipping address in the checkout process.

We love the art of gift giving! Please drop us a note if you are sending a gift and will make sure not to include an invoice without prices in the box! We can write greeting notes to recipients as well.